Database Foundation: Mets and Haven't Mets
Introduction
The success of lead generation, and consequently business growth, is predicated on the systematic construction and management of a robust contact database. This chapter, "Database Foundation: Mets and Haven't Mets," introduces a foundational classification system for contacts within such a database, distinguishing between individuals with whom direct interaction has occurred ("Mets") and those with whom no prior contact exists ("Haven't Mets"). This distinction is scientifically crucial because it dictates the appropriate strategies for engagement, communication, and ultimately, conversion into clients. The importance of classifying leads by “Mets” and “Haven’t Mets” lays in the response rate, the cost of contact, and the conversion ratio. Mets are more likely to respond to communication, cost less to contact, and will be a higher conversion ratio than Haven’t Mets.
From a database management perspective, this dichotomy necessitates distinct approaches to data acquisition, segmentation, and personalized messaging. Understanding the unique properties and potential associated with each group allows for optimized allocation of resources and implementation of targeted marketing campaigns, thereby maximizing the efficiency of lead nurturing and conversion efforts. Incorrectly classifying leads will negatively impact your lead conversion ratio, the cost to convert each lead, and the overall success of your business.
The educational goals of this chapter are threefold: (1) to provide a clear and operational definition of "Mets" and "Haven't Mets" within the context of lead generation; (2) to elucidate the divergent strategies required for effectively engaging each group, taking into account factors such as communication frequency, content personalization, and relationship building; and (3) to equip participants with the analytical skills necessary to assess the relative value of each group and to prioritize their lead generation efforts accordingly. By mastering these concepts, participants will be empowered to build a more effective and targeted database, driving improved lead conversion rates and ultimately, greater business success.